FAQ

Tuesday: 10 am-6 pm                        

Wednesday: 10 am-6 pm              

Thursday: 10 am-6 pm                        

Friday: 10 am-6 pm

Saturday: 10 am-6 pm

*Hours are subject to change without notice. 

*Appointment requests outside hours listed are welcome, just ask.

*No Call/No Shows will be charged 100% of service

*Cancellations 24 hours in advance won't be charged

*Less than 24 hours in advance will be charged 25% of service

*15+ minutes late may require a rescheduled appointment and charged 25% of your service

*Same day cancellations will be charged 100% of service

*If you want Nail Art, please book in advance and send pictures or ideas to my Instagram @heirloomnailschicago or text me @312-897-3551

*If you are getting Lashes and Nails done at the same time and need a no-chip removal, please come 10-15 mins early

Appointments can be made online through this website or Schedulicity.com, by texting and/or calling (312)897-3551. 

Groupon's may be purchased once for yourself and/or once for a friend. Groupons expire 4 months after the date of purchase.  

Expiration Dates – As a customer you have until the expiration date on your Groupon voucher to book your session with our merchant partner. After that date, you will owe the merchant partner the difference of the regular retail value of the service and the price that you paid towards your voucher. This money is owed to the merchant partner directly at the time of service. The voucher can only be applied towards the service that was originally purchased.

Repeated Use – Unless directly specified on the voucher, repeatedly using a Groupon voucher to visit one of our merchant partners is a violation of the voucher’s Fine Print. The Fine Print is a legally agreed upon set of behaviors that Groupon requires both our merchant partners as well as customers to observe. Our merchant partners are not required to honor repeated voucher use. Please reach out to Customer Support at support@groupon.com or groupon.com/help.

Refunds – All refunds are administered by Groupon. Our merchant partners have been instructed not to refund customers. Please contact Customer

Support at groupon.com/help.

Taxes – Groupon vouchers are subject to local taxes.

Feel free to contact Customer Support at groupon.com/help with any questions. Policies are subject to change.

If you have questions about your Groupon, let me know. I will not be accepting repeat Groupons, if you purchased another one, you can get a refund or you can pay me the remainder of the regular price at the time of service. Please mention you have a Groupon when booking your services.

Since we are bombarded with toxins everywhere we go, I wanted to provide the cleanest possible products and services for my clients and myself. All of the products used are vegan and cruelty-free. There is nothing used or tested on animals.  

Waterless manicures and pedicures are becoming more popular for a multitude of reasons. While soaking your feet in bubbling water is relaxing, there is more of a chance of bacterial growth and possible infections due to improper cleaning. Waterless pedicures are also better in regards to nail polish staying longer and less chipping. As nails soak in water, they expand because they are porous, and when dry, the nails contract.  

I can only take one person at a time, it's just me (Amy). You can come with a friend, but one will have to wait.

All nail polish brands are becoming less toxic, so I do have some other brands such as OPI and Shellac available. Everyone's nails are different, so based on your nails and what you tell me about your nails in our conversation, I will recommend which brand of polish to use.

I am located within a business called Eye Candy at 2419 W North Ave. Within the space there are three separate women owned businesses, including Heirloom Nails. The other businesses are Eye Candy, which focuses on Lash Extensions and House of Brows, which focuses on Brow Shape and Tint. 

If you are interested in finding out more about Eye Candy and Lash Extensions, please visit eyecandy_chi on Instagram. Booking is available Here